Rally the Receptionists!
Strategies To Make Every Receptionists Day Better
Let’s celebrate our reception teams! They are the very pillars of our service cycle and they see the best and worst of clients each and every day. This 2 day workshop is designed for the busy client care teams to build their skills, share best practices and collaborate with like minded veterinary professionals that are the face of veterinary practices.
We will be diving into dialogue skills and strategies that will support those interactions that challenge us; frustrated or angry clients, concerns about the cost of veterinary medicine and ways to support grieving clients.
This will be an immersive workshop where attendees will refine existing skills, learn some new ones and share success stories while being pampered in a beautiful location.
When: Feb 13-14, 2024
Limited to 25 participants.
Investment: $815 + GST
(includes registration, hot lunch each days, snacks and coffee
Where: 255 Horton St E GoodWill Conference Centre, London, Ontario, Canada
9 ABVMA CE Credits
Workshop Speakers
Becky Taylor
Becky Taylor has been dedicated to her career as a Registered Veterinary Technologist for over 25 years. In that time, she has worked in mixed animal practice, in education, and in corporate veterinary medicine. She has participated in hundreds of CE opportunities, sat on many national and provincial boards and considers herself a lifelong learner. A pinnacle of this learning was in 2016, when Becky completed a Master of Arts in Professional Communication through Royal Roads University. Her final project was authoring a paper on the role of RVT’s with clients and resulted in the creation of a communication model for RVT’s.
Becky shares her life with husband, Colin, and their 2 children, Nick and Maddy as well as many fur friends. Her passion outside of family and work is her horses and she can be found spending lots of her free time developing her skills in horsemanship as well as being with her herd of 4! She has recently partnered with a friend to create another cool side biz, The Horsewoman’s Club.